FDR works with a variety of companies to collect outstanding accounts on their behalf.
Frequently Asked Questions
Does FDR charge any additional interest or fees to my account?
FDR does not charge any additional interest or fees. However we will charge any fees or interest as per the original creditor agreement.
Does FDR report to the credit bureau?
Yes, FDR reports to the credit bureau. However, there options available to avoid lowering your credit score. Call into 1-800-371-7217 and speak with one of our credit experts to discuss your option
Financial institutions look at your credit report and credit score to decide if they will lend you money. They also use them to determine how much interest they will charge you to borrow money.
If you have no credit history or a poor credit history, it could be harder for you to get a credit card, loan or mortgage. It could even affect your ability to rent a house or apartment and get hired for a job.
What happens if I ignore FDR’s communications and make no attempt to resolve my debt?
Avoiding your debts will not make them disappear and can have a major impact on you. Fees and interest continue to be accrued on outstanding accounts, the debt will only grow with time.
If we are unable to reach you and you are not making an active attempt to resolve your debt, other courses of action may be considered. This may include assessment of potential legal action which could lead to wage garnishing, reposition of applicable assets or a lean on your property.
I have a trustee who is managing my debts, how do I notify FDR?
If your account is being managed by a third-party please notify FDR right away. To discuss your account with us please call in to 1-800-371-7217 or contact us via our web-chat below.
How do I make a payment?
Making payments with FDR is a quick and simple process, we have several payment methods available. Call into 1-800-371-7217 to arrange one of our many payment options.
Are there any settlement options available?
Our expert credit consultants would be happy to discuss your account with you and whether there are any settlement options available. To discuss a potential settlement please call in to 1-800-371-7217.
I cannot make payment in full, what should I do?
FDR understands that full payment is not always a possibility. We have a variety of flexible payment plan available. Call into 1-800-371-7217 and speak with a representative to determine what is the best payment plan for you.
Why do you need my personal details before speaking with me?
In order to ensure that we do not disclose your personal information to a third party we use the information you provide to confirm your identity by verifying that it matches our records.
I have already paid this account what should I do?
If you suspect that the outstanding balance we have on record is incorrect please call into 1-800-371-7217, you will be required to provide proof the account has been paid. Please have a receipt, bank statement or other proof of payment ready.
Failing to resolve account disputes can affect your future borrowing potential and may result in further phone calls and/or legal action, it is important you deal with any disputes promptly.
I have a question that was not outlined in this FAQ, who should I contact?
FDR is happy to answer any questions you may have. To discuss your account with us, please call into 1-800-371-7217 or send us a message through our online portal.
